In the world of online shopping, the excitement of finding your favorite products can often be overshadowed by the risk of encountering counterfeit goods. Recently, we've noticed an alarming trend that affects our community deeply: the circulation of counterfeit products under our brand name on platforms such as Amazon.com. Specifically, these counterfeit items are being sold by sellers like "EU GAMING" and "HK GAMING KEYBOARDS," misleading customers with products that do not meet our quality standards.
The Difference Lies in the Details
The first step in safeguarding yourself against counterfeit products is understanding how to identify genuine items. For our products, the Vendor ID (VID) is a unique identifier that can help. Genuine products from our brand carry the VID 0x32E3, a mark of authenticity and quality assurance. On the contrary, the counterfeit products have been found to use the VID 0x3639, a clear indicator of their inauthentic nature.
How to check your VID ?
On Windows: Assuming your device is connected to the computer, go to "Device manager", find your device, right click on it, select "Properties", go to "Details" tab, select "Hardware IDs" from the drop-down, and you will find an entry of a form:
HID\VID_32E3&PID_XXXX
Old Packaging vs. New Packaging vs. Counterfeit Packaging:
Our genuine products transitioned from our old packaging design to a new, updated look.
Counterfeit packaging, often falls short in matching the quality and detail of both our old and new packaging. It may present inconsistencies in branding, lack security features, or use lower-quality materials, making the packaging feel or look slightly off. These discrepancies serve as red flags indicating a counterfeit product.
To ensure you are purchasing a genuine product, we recommend familiarizing yourself with the features of our current and previous packaging designs. This knowledge, combined with checking the Vendor ID and purchasing from authorized sellers, will significantly enhance your ability to spot and avoid counterfeit goods. Remember, the integrity of the packaging is just as important as the product itself when determining authenticity.
Trademarks
2021-(Now) ~ Packaging style:
Example of Counterfeited Packaging:
(Counterfeited Packaging)
(Counterfeited Back label)
(Fake Trademarks / Logos)
Why Does It Matter?
The consequences of purchasing counterfeit products extend beyond just receiving a subpar product. These items often fail to meet safety standards, lack the durability and performance of genuine products, and are not covered by our warranty or customer support services. By purchasing these counterfeit items, you not only risk wasting your money but also missing out on the quality and reliability that our brand promises.How to Protect Yourself
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Verify Before You Buy: Before making a purchase, especially from third-party sellers on platforms like Amazon, take a moment to verify the seller's information and product details. Look for the genuine Vendor ID (0x32E3) to ensure authenticity.
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Report Suspicions: If you come across a product that you suspect to be counterfeit, do not hesitate to contact us directly. By reporting these instances, you help not only yourself but also the wider community by preventing the spread of counterfeit goods.
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Choose Authorized Sellers: Whenever possible, purchase directly from our official website or from authorized resellers. This is the best way to guarantee that you are receiving a genuine product.
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Educate Yourself: Stay informed about the latest news on counterfeit goods within the industry. Knowledge is your best defense against falling victim to these fraudulent practices.
Taking Action Together
Our commitment to our customers extends beyond providing high-quality products; we are also dedicated to protecting you from the risks of counterfeit goods. We are actively working with online marketplaces like Amazon to remove listings that sell counterfeit versions of our products and to take legal action against these fraudulent sellers.
Your Role in the Fight Against Counterfeit Goods
As part of our community, your vigilance and proactive approach in reporting suspicious products are invaluable. Together, we can create a safer shopping environment for everyone. If you have any doubts about the authenticity of your product or if you encounter a counterfeit seller, please contact us immediately. Your action not only protects your investment but also contributes to the integrity of the brand and the quality that we all cherish.
In conclusion, while the challenge of counterfeit goods continues to loom in the online marketplace, being informed and vigilant can significantly reduce the risk of falling prey to these scams. Remember, by choosing genuine products, you're choosing quality, safety, and reliability. Let's continue to support authenticity and hold counterfeiters accountable for their actions.
Contact us to verify the authenticity of your product by providing your Serial Number : https://hkgaming.com/pages/contact